U.S. employers paid an average of $13,728 per employee in healthcare costs in 2020— an increase of more than 50% in the last decade alone — and yet these costs remain poorly considered and poorly understood by employers.
Companies closely scrutinize far smaller cost categories, like employee travel. But healthcare costs, and the real-world health value delivered by payers, benefits consultants, health technology and service providers, remain ethereal and clouded in complicated industry jargon.
U.S. healthcare payers entered 2022 facing business risks of COVID-19 medical costs, vigorous competition and new regulations. CIOs can use this research to clarify and prioritize the technology initiatives they must complete in the next 12 months.
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